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Help Desk

Incident IQ

Need Tech Help? Submit a Request Through Incident IQ

We use Incident IQ to manage all technology-related support requests. Whether you need a device repaired, replaced, or just need help troubleshooting, this is the place to start. Submitting a ticket ensures your issue is tracked and resolved efficiently by our tech team.

Incident IQ

Welcome to the Help Desk for District Employees.

When you are seeking technical assistance, you may be asked for your IP address or computer name. Look for the symbols below to determine your OS (operating system), and follow the directions. 

 

Windows 10
   Window 10 OS:
      • To find your IP address: 
        • In the Type here to search box on Task Bar, type command prompt. A black Command Prompt dialog box will appear.
        • You will see your name and a >  symbol. Place your cursor behind the > and type ipconfig. Then press Enter on your keyboard to run the command.
        • Copy the number associated with  IPv4 Address.
           
      • To find your computer name:
        • In the Type here to search box on the Task Bar, type computer name.
        • The View your PC name (System settings) option will appear in the search results. Click the link to open the System Setting information box.
        • Beneath the Windows 10 icon and title, you will see PC name and a code with letters, numbers, and hyphens. Copy that code exactly as it is written.